1. Introduction

Welcome to palmblock (the “Website”), operated by Shenzhen PalmBlock Technology Co., Ltd. (“we,” “us,” or “our”), a company registered in the People’s Republic of China with its principal address at No. 270 and 272 6007Y-1, Botanical Garden Road, Pingnan Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China(“Company”). This Privacy Policy explains how we collect, use, store, and share personal information when you use our Website or purchase our products and services (“Services”). By accessing or using the Website, you consent to the practices described in this Policy. If you disagree with any part of this Policy, please do not use the Website or Services.

2. Information We Collect

We collect information from you in the following ways:

2.1 Personal Information You Provide Directly
  • Contact Information: When you contact us via email (palmblock@163.com), submit a  (message form), or use our chat window, we may collect your name, email address, phone number, and any other information you provide in your messages.
  • Billing and Shipping Information: When you purchase products or services, we collect your name, shipping address, billing address, payment method details (e.g., credit card information, PayPal details), and order history.
  • User Content: If you upload text, images, or other content via ，chat windows, or other submission features, we collect the content you provide, along with any associated metadata (e.g., timestamps, IP address).
  • Promotions and Sweepstakes: When you participate in our promotions, contests, or sweepstakes, we may collect additional information such as your name, email address, mailing address, and contact details to administer the promotion and award prizes.
2.2 Information We Collect Automatically
  • Log Data: When you visit the Website, our servers automatically record information about your device and browser, including your IP address, browser type, device type, operating system, referring/exit pages, pages visited, timestamp of visits, and clickstream data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of the Website. See Section 9 for details on how we use cookies.
2.3 Information from Third Parties
  • We may receive information about you from trusted third-party partners, such as payment processors (e.g., PayPal, credit card companies) for transaction purposes, or social media platforms if you interact with us via social media (though we do not currently offer social media login features).

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Delivering Services
  • Process your orders, manage payments, and arrange for shipping/delivery of products.
  • Respond to your inquiries, requests, or feedback (e.g., via ，chat, or email).
  • Provide customer support and address technical issues.
3.2 Improving Our Website and Services
  • Analyze how users interact with the Website to enhance user experience, functionality, and content.
  • Develop and improve our products, including desktop touch-activated walking mini robots and related services.
  • Conduct market research and analyze trends to better understand customer needs.
3.3 Communicating with You
  • Send order confirmations, shipping updates, and other transactional messages.
  • Share promotional offers, newsletters, and information about new products, services, or promotions (you may opt out of these communications; see Section 7).
  • Notify you about changes to our Terms and Conditions, Privacy Policy, or other important updates.
3.4 Administering Promotions and Sweepstakes
  • Manage entry into contests, sweepstakes, or giveaways, verify eligibility, and contact winners.
  • Use your submitted content (e.g., photos of your assembled robot) for promotional purposes, with your consent where required by law.
3.5 Protecting Our Rights
  • Enforce our Terms and Conditions and protect against fraud, abuse, or unauthorized use of the Website.
  • Investigate and respond to legal requests, claims, or disputes.

4. Sharing Your Information

We may share your personal information with the following parties:

4.1 Service Providers
  • Third-party companies that assist us in operating the Website and delivering Services, such as payment processors, shipping carriers, IT service providers, and marketing agencies. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared.
Legal and Regulatory Requirements
  • We may disclose your information if required to do so by law, court order, or governmental request, or to protect our rights, property, or the safety of our users or the public.
Business Transfers
  • In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on the Website of any such change in ownership or use.
Promotional Partners
  • For promotions or sweepstakes, we may share your information with co-sponsors or prize providers to administer the promotion, provided you are informed at the time of entry and consent to such sharing (where required).

5. Protection of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypting sensitive data (e.g., payment information) using industry-standard protocols like SSL/TLS.
  • Restricting access to personal information to authorized employees and partners who need it to perform their duties.
  • Regularly monitoring and testing our systems for security vulnerabilities.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately at palmblock@163.com.

6. Your Rights Regarding Personal Information

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal or business retention requirements (e.g., we may need to keep order records for tax or accounting purposes).
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format, where applicable.
  • Withdrawal of Consent: If we process your information based on your consent, you may withdraw that consent, though this may affect your ability to use certain features of the Website or Services.

To exercise these rights, please contact us at palmblock@163.com or via our Contact Us page (Link: https://www.palmblock.com/contact-us/). We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Marketing Communications

  • Promotional Emails: You may receive emails about our products, services, and promotions. To opt out, use the “Unsubscribe” link in the email or contact us directly.
  • Sweepstakes and Contests: By entering a promotion, you may consent to receive related communications. Opt-out options will be provided where required.

8. User Content and Publicly Available Information

When you upload text, images, or other content via ，chat windows, or other submission features, please note that:

  • Your User Content may be visible to other users or the public, depending on how it is shared (e.g., public  boards, though your specific content may not be publicly posted unless you consent).
  • We may use your User Content for promotional purposes, such as displaying customer reviews or photos of assembled robots on our Website or social media, with appropriate attribution where required.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences (e.g., language settings, shopping cart contents).
  • Analyze website traffic and user behavior to improve the Website.
  • Deliver personalized content and ads.
Types of Cookies
  • Necessary Cookies: Essential for the Website to function (e.g., managing your shopping cart, processing payments). These cannot be disabled.
  • Functional Cookies: Remember your choices (e.g., username, language) to enhance your experience.
  • Analytical Cookies: Collect data on how you use the Website (e.g., which pages you visit) for analytics purposes (we use tools like Google Analytics, which may set cookies).
  • Advertising Cookies: Deliver ads relevant to your interests, both on our Website and third-party platforms.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect the Website’s functionality. For more information, see your browser’s help documentation.

10. International Data Transfers

We operate globally, and your personal information may be stored and processed in servers located in China or other countries where our service providers operate. By using the Website, you consent to the transfer of your information to these jurisdictions, which may have data protection laws different from your home country. We ensure that any international transfers comply with applicable laws, such as by using standard contractual clauses or other safeguards.

11. Children’s Privacy

The Website is not intended for children under 14 years old. We do not knowingly collect personal information from children under 14. If we become aware that we have collected information from a child under 14, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at palmblock@163.com.

12. Intellectual Property and User Content

All logos, text, images, and other content on the Website (“Intellectual Property”) are the exclusive property of Shenzhen PalmBlock Technology Co., Ltd. or its licensors. You may not use, reproduce, or distribute our Intellectual Property without our prior written consent. When you submit User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display such content for the purposes of operating the Website and promoting our products, as described in our Terms and Conditions (Link: https://www.palmblock.com/terms-and-conditions/).

13. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Fulfilling contractual obligations (e.g., order processing, warranty services).
  • Complying with legal and regulatory requirements (e.g., tax records, anti-fraud measures).
  • Enforcing our Terms and Conditions and resolving disputes.

When personal information is no longer needed, we will securely delete or anonymize it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy. We recommend reviewing this Policy periodically for updates.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry as promptly as possible, but please allow up to [insert timeframe, e.g., 30 days] for complex requests.

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